33bt Terms & Conditions — The Rules That Govern Your Use of This Platform

These Terms & Conditions ("Terms") govern the relationship between 33bt ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Player") who accesses, registers on, or uses any service offered through the 33bt website located at https://33bt.io and any of its subdomains, mobile interfaces, or related services (collectively, "the Platform").

By completing the registration process, making a deposit, placing a bet, or otherwise using the 33bt Platform in any capacity, you confirm that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account.

These Terms are to be read in conjunction with the 33bt Privacy Policy and the Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and 33bt.

Access to and use of the 33bt Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during which they hold an active account:

• You must be at least 21 years of age. 33bt enforces a strict minimum age requirement of 21 years for all account holders, consistent with responsible gaming standards applicable to the Bangladesh market. Individuals under 21 are prohibited from registering or using the Platform in any manner.
• You must be a natural person. Corporate entities, organisations, and automated systems may not register as account holders.
• You must have the legal capacity to enter into a binding agreement under applicable law.
• You must not be self-excluded from the 33bt Platform or from online gambling platforms generally, whether voluntarily or pursuant to any regulatory or judicial order.
• You must have access to a valid Bangladeshi mobile number capable of receiving SMS verification codes for the purpose of account creation and two-step authentication.
• You must be accessing the Platform from a jurisdiction in which your use of the Platform is not prohibited by local law. It is your sole responsibility to determine whether use of online betting services is lawful in your location.

33bt reserves the right to verify eligibility at any point and to suspend or close any account where eligibility requirements are not or can no longer be confirmed. Any winnings accumulated by an ineligible player shall be void and forfeited.

To access the full functionality of the 33bt Platform, you must register a single personal account. The registration process requires you to provide accurate, current, and complete information including your full legal name, date of birth, a valid Bangladeshi mobile number, and any other information requested during the registration flow.

One account per person: Each individual may hold only one registered account on the 33bt Platform at any given time. The creation of multiple accounts by a single individual — regardless of the device, network, payment method, or identity used — constitutes a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances held within them.

Know Your Customer (KYC) Verification: Before any withdrawal request is processed, 33bt is required to verify the identity of the account holder. You will be requested to provide one or more of the following documents:

• A valid government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of the mobile number registered to the account
• Proof of the payment method used for deposits (e.g., confirmation of bKash or Nagad account ownership)
• Any additional documentation that 33bt reasonably requires to satisfy its verification obligations

Failure to complete KYC verification within a reasonable time of being requested to do so may result in the suspension of withdrawal functionality on the account. 33bt will never share your KYC documents with third parties except as required to complete identity verification processes.

You are solely and entirely responsible for maintaining the confidentiality and security of your 33bt account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. You must not share your login credentials with any other person under any circumstances.

33bt strongly recommends enabling the two-step mobile OTP verification feature available within the account security settings. This feature provides a significant additional layer of protection against unauthorised account access.

• 33bt will never request your password via live chat, email, telephone, or any other communication channel. Any communication purporting to be from 33bt that requests your password should be treated as fraudulent and reported to our support team immediately.
• You must notify 33bt immediately if you suspect that your account credentials have been compromised or that unauthorised access to your account has occurred or is suspected.
• 33bt will not be liable for any losses resulting from unauthorised access to your account where such access occurred as a result of your failure to maintain adequate credential security.
• You are responsible for all activity conducted through your account, whether or not you personally authorised that activity, unless the unauthorised access resulted directly from a security failure on 33bt's part.

33bt employs 256-bit SSL encryption across all pages and transactions to protect data in transit. However, no digital platform is entirely immune to security threats, and 33bt cannot guarantee absolute security of your account at all times.

All financial transactions on the 33bt Platform are conducted exclusively in Bangladeshi Taka (৳ / BDT). The Platform does not accept foreign currency deposits and does not perform currency conversion. The following payment methods are accepted for deposits:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Local Bank Transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (where available and subject to issuing bank approval)

The minimum deposit amount is ৳500 per transaction. Maximum deposit limits per transaction and per day may apply depending on the payment method selected and any limits imposed by your payment provider. These limits are displayed within the deposit interface at the time of transaction.

Deposits are credited to your 33bt wallet in real time upon successful confirmation from your payment provider. 33bt is not responsible for delays caused by third-party payment providers, network congestion, or technical issues outside of the Platform's control.

33bt does not charge fees on deposits. However, your payment provider may apply its own transaction fees or limits. You are responsible for understanding the fee structure and transaction limits applicable to your chosen payment method.

Withdrawal requests may be submitted by any account holder whose account has been fully verified in accordance with the KYC requirements set out in Section 3. Withdrawals are processed in Bangladeshi Taka (৳) and credited to the payment method registered to your account.

The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals may only be made to a payment account registered in the same name as the 33bt account holder.
• Withdrawal requests are ordinarily processed within 30 minutes for bKash and Nagad. Processing times for bank transfers may be up to 24 hours depending on the receiving bank's processing schedule.
• Bonus funds and winnings derived from active bonuses are subject to the wagering requirements specified in Section 7 and may not be withdrawn until those requirements are satisfied.
• 33bt reserves the right to request additional documentation before processing a withdrawal where the withdrawal is of a significant amount or where there is a reasonable basis for further verification.
• In the event that a deposit was made via a particular payment method, 33bt may require that the withdrawal be directed to the same payment method up to the amount of the original deposit before alternative withdrawal methods are used.

33bt does not charge withdrawal fees. Any fees charged by your payment provider in connection with receiving a withdrawal are your responsibility.

33bt offers a range of bonuses and promotions to eligible account holders from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP tier rewards. All bonuses are subject to the specific terms and conditions published alongside each offer, which supplement and should be read together with these general Terms.

The following general conditions apply to all bonuses unless the specific bonus terms expressly state otherwise:

• Wagering requirements: All bonus amounts are subject to a minimum wagering requirement before any portion of the bonus or bonus-derived winnings may be withdrawn. The applicable wagering multiplier is specified in the individual bonus terms.
• Time limits: All bonuses expire within the time period specified in the individual bonus terms. Unused bonus funds and unmet wagering requirements are forfeited upon expiry.
• Game contribution rates: Different game categories contribute at different rates toward meeting wagering requirements. Slot titles typically contribute at 100%, while table games and live casino titles may contribute at a lower rate. Specific contribution rates are published in the bonus terms.
• Maximum bet restriction: While a bonus is active, a maximum single bet limit applies. Placing bets in excess of the stated maximum while a bonus is active may result in the voiding of the bonus and any associated winnings.
• One bonus at a time: Only one bonus may be active in your account at any given time unless the specific promotion explicitly permits stacking.
• Eligibility: Bonuses are available to eligible account holders only. 33bt reserves the right to determine eligibility for any promotion at its sole discretion and to withdraw any bonus that was credited in error.

All bets placed on the 33bt Platform are subject to the specific rules applicable to the game, market, or event on which the bet is placed. These rules are accessible within the relevant game or betting market interface. In the event of any conflict between game-specific rules and these general Terms, the game-specific rules shall prevail in respect of the conduct of that game or market.

The following general betting rules apply across the Platform:

• All bets are final once confirmed. Bets may not be cancelled or amended after placement except where expressly permitted by the specific game rules (e.g., cash-out features where available).
• In the event of a technical error, system malfunction, or obvious pricing error affecting a bet, 33bt reserves the right to void the affected bet and return the staked amount to the player's wallet.
• Cricket betting markets are offered on BPL, IPL, T20 World Cup, Bangladesh Tigers international matches, and other cricket events. Market settlement is carried out in accordance with official match results as published by the relevant governing body (e.g., ICC, BCB). Abandoned or void matches are settled in accordance with the specific market rules.
• Slot and casino game outcomes are determined by certified Random Number Generator (RNG) systems supplied by our licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. 33bt does not manipulate game outcomes.
• Minimum and maximum stake sizes vary by game and market and are displayed within the respective game interface prior to bet placement.

33bt reserves the right to suspend or restrict access to any game or betting market at any time without prior notice, including for the purposes of maintenance, regulatory compliance, or where irregular activity is suspected.

The following activities are strictly prohibited on the 33bt Platform. Engaging in any of the following will result in immediate account suspension, forfeiture of account balance, and may be reported to relevant authorities:

• Fraud and misrepresentation: Providing false identity information, impersonating another person, or using fraudulent payment instruments.
• Multiple accounts: Registering or operating more than one account on the Platform, whether under your own name or under false identities.
• Collusion: Coordinating with other players to manipulate game outcomes, share hole cards in poker, or otherwise gain an unfair advantage over the Platform or other players.
• Use of automated tools: Using bots, scripts, artificial intelligence tools, or any automated software to access, interact with, or derive an advantage from any part of the Platform.
• Exploitation of errors: Knowingly exploiting software bugs, pricing errors, game malfunctions, or system errors to generate or withdraw winnings. Any winnings obtained in this manner are void.
• Money laundering: Using the Platform in any manner that constitutes or facilitates money laundering, terrorist financing, or any other financial crime. 33bt complies with applicable anti-money laundering (AML) obligations and will report suspicious activity to the relevant authorities.
• Chargebacks: Initiating unjustified chargebacks or payment reversals on deposits made to the Platform. Any account involved in a chargeback dispute will be suspended pending investigation.
• Underage gambling: Attempting to register or use the Platform while under 21 years of age, or facilitating access to the Platform by persons under 21.

33bt is committed to promoting responsible gaming across its entire player base. The Platform provides a suite of self-management tools accessible from within the account dashboard to assist players in maintaining control over their gambling activity. These tools include:

• Deposit limits: Set daily, weekly, or monthly caps on the total amount you may deposit into your account.
• Loss limits: Restrict the total amount you may lose within a specified period before further betting is paused.
• Session time reminders: Set alerts that notify you after a defined period of continuous play.
• Cooling-off periods: Take a temporary break from the Platform for a defined period ranging from 24 hours to 30 days.
• Self-exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.

All players must be 21 years of age or older. If you feel that your gambling is becoming problematic, we strongly encourage you to make use of these tools and to contact the 33bt support team via live chat at any time. Our support team is available 24/7 and trained to assist players who need guidance on responsible gaming resources.

All content on the 33bt Platform — including but not limited to the 33bt brand name, logo, website design, game interfaces, text, graphics, data compilations, software, and all other original content — is the exclusive intellectual property of 33bt or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or commercially exploit any content from the Platform without prior written permission from 33bt.
• Modify, adapt, translate, reverse-engineer, decompile, or create derivative works based on any Platform content or software.
• Use the 33bt brand name or logo in any manner that implies endorsement, affiliation, or partnership without express written consent.
• Scrape, crawl, or systematically extract data from the Platform using automated tools.

Any unauthorised use of 33bt intellectual property may give rise to a claim for damages and will result in immediate termination of your access to the Platform.

To the fullest extent permitted by applicable law, 33bt's total aggregate liability to you in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by you to the Platform in the 30-day period immediately preceding the event giving rise to the claim.

33bt shall not be liable for any of the following categories of loss, regardless of whether such loss was foreseeable or whether 33bt had been advised of the possibility of such loss:

• Loss of profits, revenue, or anticipated savings
• Loss of data or corruption of data
• Loss of opportunity, goodwill, or reputation
• Any indirect, special, incidental, or consequential losses of any kind
• Losses arising from circumstances beyond 33bt's reasonable control, including internet service interruptions, power failures, natural disasters, government action, or third-party payment provider failures

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other category of liability that cannot be excluded by law.

33bt collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at Privacy Policy. By registering an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

33bt implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption, access controls, and regular security assessments. However, no data transmission over the internet is entirely secure, and 33bt cannot guarantee the absolute security of data transmitted to or from the Platform.

33bt will not sell, rent, or otherwise transfer your personal data to third parties except as required to deliver platform services (e.g., KYC verification partners, payment processors) or as required by applicable law.

33bt reserves the right to amend, update, or replace these Terms at any time. Where a change to the Terms is material, 33bt will use reasonable efforts to notify affected account holders via the email address or mobile number registered to their account, or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated in the "Last Updated" notice at the top of this document. Your continued use of the Platform following publication of amended Terms constitutes your unconditional acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the Platform and close your account before the revised Terms take effect.

33bt reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice where:

• A breach of these Terms has occurred or is reasonably suspected.
• The account holder is found to be ineligible under the criteria set out in Section 2.
• Fraudulent, abusive, or otherwise prohibited conduct is identified or reasonably suspected.
• An account has been inactive for a period of 12 consecutive months.
• 33bt is required to do so by applicable law, regulation, or an order of a competent authority.

Upon closure of an account for cause, 33bt reserves the right to retain any funds in the account balance as partial or full satisfaction of any losses suffered by 33bt or third parties as a result of the account holder's conduct. Where an account is closed for reasons other than cause, any verified balance remaining in the account at the time of closure will be returned to the account holder via the payment method on record, subject to completion of KYC verification.

You may close your account at any time by contacting 33bt support via live chat. Before closing your account, please ensure that all active bonuses have been settled and that your wallet balance has been withdrawn, as 33bt does not guarantee the ability to reopen closed accounts or recover balances after an extended period following closure.

These Terms and any dispute, claim, or matter arising out of or in connection with them shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which 33bt operates. Nothing in this clause limits any statutory rights you may have as a consumer under applicable law.

In the event of a dispute between you and 33bt, we strongly encourage you to contact our support team in the first instance via live chat. The majority of account and transaction disputes can be resolved promptly through direct communication with the support team, which is available 24 hours a day, seven days a week, with an average response time of under five minutes.

If a dispute cannot be resolved through the support channel, the matter shall be escalated to 33bt's internal dispute resolution process. A final written determination will be issued within 14 calendar days of escalation. Where you remain dissatisfied with the outcome of the internal process, you retain the right to pursue any remedies available to you under applicable law.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any rights you hold under these Terms, please contact the 33bt support team through any of the following channels:

• Live Chat: Available 24/7 via the 33 bt Platform. Average response time: under 5 minutes.
• Email: [email protected] (plain text — not a clickable link). Response time: within 24 hours.
• Operating Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays.
• Time Zone: Bangladesh Standard Time (BST, UTC+6).

When contacting support regarding a specific dispute or account matter, please have your registered mobile number and account details available so that our team can locate your account and assist you efficiently.

33bt is committed to responding to all formal complaints within a reasonable timeframe and to treating every player inquiry with professionalism, fairness, and respect. We value the trust that over 50,000 registered players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond have placed in the 33bt Platform, and we are committed to maintaining that trust through transparent, accountable conduct at every level of our operations.